Solution · CRM

A CRM that fits your sales process — not the other way around.

Manage contacts and leads, drive deals through a visual pipeline, log every call and email, route approvals on big discounts, and reach customers on WhatsApp — all configured without code, all on one platform.

Built on the Processo platform — extend or rebuild any part of it yourself.
app.processo.io / acme / crm / pipeline

Sales Dashboard

Mar 2026 · Q1
Avg deal size$38K▼ 3%
Sales cycle42d▼ 5d faster
Lead conv.7.3%▲ 1.2pp
Pipeline by stage
Prospect24
Qualify18
Proposal12
Closed won14
Win rate trend▲ 34%
Discount approved
WhatsApp follow-up sent
Everything a sales team needs

A complete CRM, configured your way.

Contacts, deals, activities, approvals and outreach — modelled as entities and workflows you fully control. Add a field, change a stage, or wire up an automation in minutes.

Contact & lead management

A single record for every account, contact and lead, with custom fields, tags, owners and full interaction history. Capture leads from webhooks and forms, then qualify and assign automatically.

Visual deal pipeline

Drag deals across stages on a kanban board, or work them in a table or dashboard. Status, priority, currency and progress fields keep every opportunity moving and forecastable.

Activity tracking

Log calls, meetings, emails and notes against any record. Date and time fields, people pickers and a timeline give reps and managers a complete account of every touchpoint.

Approvals for discounts & deals

Use the approval matrix to route large discounts, high-value deals or special terms up the chain. Authorization rules decide who can view, edit and approve at every step.

Pipeline dashboards & reports

Use Slice & Dice on deals by stage, owner, region or source. Build pivots, charts and KPI widgets into live dashboards, and share reports with leadership through the page viewer.

WhatsApp & email outreach

Design and validate WhatsApp templates, send emails, and run a two-way inbox — all triggered by deal stages so follow-ups go out at exactly the right moment.

Automation & reminders

Event-driven triggers and scheduled jobs handle the busywork: auto-assign new leads, advance stale deals, fire reminders, update statuses and call your own APIs on any change.

AI agent for sales

Ask natural-language questions about your pipeline and get answers as tables and charts. Configure an agent on triggers to summarize accounts, draft follow-ups and surface at-risk deals.

Roles, access & compliance

Row-level and field-level access map to your team hierarchy, so reps see only their accounts. Flag sensitive customer fields as PII, and isolate data per organization.

Outreach & conversations

Reach customers where they reply.

Stage changes in your pipeline can fire WhatsApp templates, emails and Slack alerts automatically — and every reply lands in a two-way inbox attached to the right deal.

WhatsApp template designer

Build and validate approved templates, then send them from a workflow with merged deal and contact data.

Email

Trigger personalized follow-ups and proposal emails on any event, logged back against the contact record.

Two-way inbox

Replies — text, image, audio, document or contact cards — flow into one conversation linked to the account.

app.processo.io / acme / crm / conversations
All Unread
NR
Nimbus Retail+1 (415) xxx-xxxx
OF
Orbit Foods+1 (312) xxx-xxxx
VH
Vertex Health+1 (206) xxx-xxxx
AT
Aster Tech+1 (512) xxx-xxxx
NR Nimbus Retail
Hi Alex 👋 Following up on the proposal for your 12-store rollout. Happy to walk your team through pricing this week.
Thanks! Tuesday afternoon works for us. Can you send the revised quote?
Call disposition logged
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