A unified two-way messaging workspace. Talk to customers across WhatsApp, email and more — with text, image, audio, document and contact bubbles — and every thread stays tied to the record it belongs to.
Customers reach you on the channel they prefer. The Conversation inbox pulls those threads together so your team replies from a single workspace — no app-switching, no missed messages, and full context on who you're talking to.
A real conversation is rarely just words. Send and receive five bubble types natively — each rendered inline in the thread, stored against the record, and searchable later.
Threaded inbound and outbound messages with delivery and read status, timestamps and emoji.
Photos and screenshots render as inline previews — proof of delivery, ID docs, product shots.
PDFs, invoices and forms attach with file name, type and size — ready to download or store.
Voice notes play inline with a waveform and duration — capture nuance words can't.
Share a contact card with name and number — hand off to a courier, vendor or teammate.
Incoming messages don't sit in a pile. Channel routing, assignment and record linking make sure every thread lands where it belongs and carries its full context.
WhatsApp, email and webhook-inbound messages flow into the same inbox, tagged by channel so nothing is lost between tools.
Assign a thread to an agent or team. Owners see what's theirs, and permissions follow your authorization matrix so people only see what they should.
Tie a conversation to the customer, deal, order or ticket it concerns. Open the record and you see the full message history; open the thread and you see the record.
Agents reply by hand, or workflows and AI agents respond automatically — both write into the same thread so the conversation reads as one.
The Conversation inbox isn't a silo — it's wired into your processes, so messages drive action and action drives messages.
A customer messages over WhatsApp, email or an inbound webhook. It lands in the unified inbox, tagged by channel and contact.
The thread is assigned to an agent or team and linked to the relevant record — a deal, order, ticket or vendor.
Agents reply with text, files, audio or contacts. Or a workflow fires a templated message and an AI agent answers questions from your data.
Replies can trigger workflows — update a status, create a task, kick off an approval — and the whole exchange stays on the record.
A buyer asks "where's my order?" on WhatsApp. The thread links to the order record, an agent shares the dispatch photo and invoice, and an AI reply returns live tracking — all in one bubble stream.
A support email opens a ticket. The conversation lives beside the ticket record; the agent attaches a fix document, sends a voice note, and closing the thread moves the ticket status forward.
During onboarding, a vendor sends KYC documents and a contact card for their accounts team. Everything attaches to the vendor record, ready for the approval matrix to review.
The Conversation inbox connects to the parts of the platform that send, automate and power your messages.
Design WhatsApp templates and send email or Slack — the outbound messages that land in conversations.
Explore →Configurable agents hold conversations and answer natural-language questions about your data, right in the thread.
Explore →Event triggers fire messages on create, edit or status change — and replies can drive your process forward.
Explore →Connect WhatsApp, Email, Slack and webhooks — the channels that feed the unified inbox.
Explore →